Intellectual Property

Wadaaa has a strict policy against counterfeits and intellectual property infringement.

If Wadaaa determines (in its sole discretion) that you are selling counterfeit goods, you agree that, without limiting any of Wadaaa’s rights under this Agreement or at law, Wadaaa may (in its sole discretion) suspend or terminate your selling privileges or cause payments to you to be withheld or forfeited.

Selling counterfeit products is strictly prohibited

Selling products which mimic or allude to the intellectual property of others is prohibited. If a merchant lists counterfeit products, the products will be removed and their account faces penalties and possible suspension. 

Selling products which infringe on another entity's intellectual property is prohibited

Product images and text may not infringe on the intellectual property of others. This includes, but is not limited to: copyright, trademarks, and patents. If a merchant lists products which infringe on the intellectual property of others, the products will be removed and their account faces penalties and possible suspension. 

Proof of authorization to sell a product is the burden of the merchant

If a product is counterfeit or infringes on intellectual property, it is the burden of the merchant to provide proof they are authorized to sell the product.

Providing inaccurate or misleading proof of authorization to sell is prohibited

If a merchant provides inaccurate or misleading proof of their authorization to sell a product, their account will be suspended.

Penalties for counterfeit or intellectual property infringement

All products are reviewed for counterfeit and intellectual property infringement. If a product is found to violate Wadaaa's policy, it will be removed and all payments will be withheld. The merchant may be penalized up to $10.00* per counterfeit product. The penalty can only be disputed and approved within 90 calendar days from when the penalty was created. If the penalty dispute is not approved within the 90 calendar day period from when the penalty was created, the penalty will not be reversed.

Counterfeit penalties for approved products

Approved products are reviewed again for counterfeit and intellectual property infringement after the merchant changes the product name, product description or product images. During review, the product will be available for sale. If the product is found to violate Wadaaa's policy after the edit, the product will be removed and all payments will be withheld. The merchant account may receive possible penalties and/or suspension.

Refund Policy

November 24, 2021.

Orders are not eligible for payment if a refund is issued before the order is confirmed fulfilled.

If an order is refunded before the order is confirmed fulfilled, the order is not eligible for payment. To be eligible for payment, the order must be confirmed fulfilled on Wadaaa before the refund occurs.

Merchants are allowed to dispute these refunds.

Any order refunded by the merchant is not eligible for payment.

If an order is refunded by the merchant, the merchant will not be paid for the order.

Merchants are not allowed to dispute these refunds.

Merchant is responsible for 100% of any refund on orders without valid or accurate tracking information.

If an order has invalid, inaccurate or missing tracking information, the merchant is responsible for 100% of the cost of a refund on that order.

When you design your own product on the Wadaaa Marketplace, no returns are allowed as this product is made exclusively for you.

Otherwise, merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund on an order that is confirmed fulfilled after 5 or more calendar days

If the confirmed fulfillment date is 5 calendar days or more after an order’s released time, the merchant is responsible for 100% of the cost of a refund on that order.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund on an order with excessively delayed confirmed delivery

If a refund occurs because an order is not confirmed delivered by X calendar days after the order is released to the merchant, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund due to a size issue

If a refund occurs due to a customer sizing issue, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund on an order where merchant engages in fraudulent activity

If a merchant engages in fraudulent activity or circumvents revenue share, they are responsible for 100% of the cost of any refund on the fraudulent orders. The return or exchange period will not exceed 15 days, and the return and exchange process may vary depending on the product type. If necessary, please contact [email protected] or our live support team.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for items arriving damaged

If a refund occurs because the item arrived damaged, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for items not matching the listings

If a refund occurs because the item received does not match the product listing being sold, the merchant is responsible for 100% of the cost of the refund.

Note: Product images should accurately depict the product being sold. Contradictions between the product image and product description could result in refunds for items not matching the listings.

Merchants are allowed to dispute these refunds.

If an account is suspended; the store is responsible for 100% of any refund

If a refund occurs while the merchant account is suspended, the merchant is responsible for 100% of the cost of the refund.

Merchants are not allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for products with an extremely high refund ratio.

Merchants will receive an infraction for each product with an extremely high refund ratio. The merchant is responsible for 100% of the cost of refund for all orders for the product going forward and retroactively up to the last payment. Refund ratio is the number of orders refunded over the total number of orders received during a time period. A refund ratio of less than 5% is acceptable.

Depending on the refund ratio, products may be removed from Wadaaa. Products that have a high refund ratio and are not removed from Wadaaa are re-evaluated periodically. If the product is found to have a low refund ratio, the merchant will no longer be responsible for 100% of refunds due to this policy.

Merchants are not allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for products that are marked as counterfeit

Selling counterfeit products is prohibited on Wadaaa. Products that infringe on intellectual property are removed and merchants are responsible for 100% of the cost of refunds for the products.Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for items that are sent to the wrong address

If a refund occurs because the item was sent to the wrong address, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for items that are shipped incompletely

If a refund occurs because the order shipped was incomplete, the merchant is responsible for 100% of the cost of the refund. An incomplete order is an order where the merchant did not ship the correct quantity of items or did not ship all parts of an item.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for items that are returned to sender

If delivery fails and the carrier returns the item to the sender, the merchant is responsible for 100% of the cost of the refund.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for products with low ratings

Merchants will receive an infraction for each product with an extremely low rating average. The merchant is responsible for 100% of the cost of refunds for all orders for the product going forward and retroactively up to the last payment.

Depending on the average rating, products may be removed from Wadaaa. Products that have a low average rating and are not removed from Wadaaa are re-evaluated periodically. If the product is found to have a rating that is no longer low, then the merchant will no longer be responsible for 100% of refunds due to this policy.

Merchants are not allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for orders not delivered to the customer

If an order’s tracking information marks the order as “delivered”, but the customer did not receive the order, the merchant is responsible for 100% of the cost of refunds.

Merchants are allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for orders shipped with unaccepted carriers

If an order is shipped with an unaccepted carrier, the merchant is responsible for 100% of the cost of refunds.

Merchants are not allowed to dispute these refunds.

Merchant is ineligible to receive payments from refunded orders if the store has a high refund rate

If a merchant's store has a high refund rate, the merchant is responsible for 100% of the cost of refunds for all orders going forward. Once the store's refund rate improves and is no longer high, the merchant will be responsible for refunds as per standards.

Merchants are not allowed to dispute these refunds.

Merchant is responsible for 100% of any refund for products that are reported as dangerous or illegal in certain countries.

If a merchant lists product that are considered to be dangerous or illegal in a country in which the products are sold, the merchant is responsible for 100% of the cost of refunds for all orders from these specific countries.

Due to the nature of these policy violations, merchants may not dispute these refunds.

Refunds & Returns

Many items can be returned within 15 days of delivery and are eligible for a refund. Some items are treated differently. See the Exceptions section below to learn more about which items are treated differently and how. No matter the item type, if an item arrives and it is defective, damaged, or incorrect, it is eligible for a refund, but may need to be returned.

Standard Returns

• Please contact Support to begin the return and we will walk you through the process.
• If the item is not subject to an exception, you must place your refund request within 15 days of delivery of the item. If, for some reason, your item does not arrive, you must place your refund request within 15 days of the latest estimated delivery date.
• In certain cases, such as defective items, damaged items or items that are not what you ordered, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high value item that arrives defective, damaged or the wrong item), you may be required to return the item to receive a refund.
• If you are required to return an item, you may be responsible for paying the return shipping costs.
• Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.
• Refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition.

CancellationsCancellation Period

• Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be canceled successfully via Customer Support. If the cancellation period has passed, you can always return your order for a full refund.

Cancellation Windows

• After your cancellation window closes, fulfillment of the order, including shipping in some cases, has typically begun. Therefore, after your cancellation window closes, we do not accept requests to return or refund items until the estimated delivery date has arrived.

Refund Exceptions

• Absent special circumstances, the following items are non-refundable:
• Final Sale Items, such as items marked “Final Sale”, secondhand, and refurbished goods. Final Sale items are marked as such on their product pages. Final Sale items cannot be returned and are not eligible for a refund.
• Household Supplies, such as cleaning supplies, toilet paper and more, cannot be returned and are not eligible for a refund.
• Perishable Items, such as food, pet food, beverages, vitamins and supplements cannot be returned and are not eligible for a refund.
• Personal Care Items, such as toothpaste, shampoos, deodorants, feminine hygiene products, soaps, cannot be returned and are not eligible for a refund.
• Sex Toys (excluding party favors) - Sex Toys cannot be returned and are not eligible for a refund.
• Items or Services Covered by Merchant Policies. Certain merchants handle issues, returns or refunds in accordance with their own policies. If you are unable to resolve an issue with a merchant under its policies, you may report the problem to us, and we will try to resolve it.
• Cancellation of Customizer Products, because you have designed a product specifically for you, the cancellation of these products cannot be provided after purchase.
• Wadaaa Inc. offers this policy in addition to any rights and remedies you may have with Wadaaa merchants under applicable law.